Too Many Reviews, Backlogged, and We’re Hiring
03.25.10
We are so impressed with the positive response from all you both in your reviews and comments. We have received over 50,000 reviews! As consumers ourselves we are very pleased with the quality of reviews and thoroughness. It is great that everyone is so personal and specific!
However, because so many people are responding we are a bit overwhelmed and this causes delays in our site, how fast we process orders, our suppliers, and how fast we can approve reviews. We hope we can address these issues here.
We and our suppliers are days behind in completing orders. The good news is that we will ship your orders and we will process your reviews. We are giving priority to credit card customers.
Second, your store credit will last **at least** two years, so take your time using it and wait for the site load to cool down. We’re not going anywhere and our product selection and reviews keep improving every day.
If your review is not processed immediately, please be patient. It is currently taking about 2-3 days to process reviews. As long as you post your review before the deadline of March 31st, we will count it even if the credit does not show up on your account immediately. We are a bit backlogged. We hope you can forgive us.
Also we happy to see how many experts are out there that really know your products! We love this! We are glad we are not alone in our passion for the organic and natural! For you experts who want a little extra cash we would like help and we are offering part time jobs to people who are passionate as we are and want to share your
knowledge. If you are interested please email us at help@franklingoose.com and describe your biggest strengths, product knowledge, and where you might help.
Thank you for your wonderful kind remarks, support, and spreading the word!
The Team at Franklin Goose
I am so impressed with your company and website. Thanks for the communication and all of your hard work. I will be recommending your site to all of my friends!
Thanks for the update! I am prepared to be as patient as needed, I just appreciate all you are doing!
I have to tell I had never heard of you before today and i have looked at your website and am very impressed as to all the products and information you have on here. I have a hard time finding true organic products that are safe for my kids. I have you now listed as on of my favorates now.. Thank you so much for what you do
Thank you so much for what you are doing! I have been telling all my friends about you. I am definitely a customer for life. You guys rock!
Once again, you guys are so generous for even doing this. What an amazing offer it is! Your customer service is beyond impressive! I am so shopping with you next time I go to a baby shower or future pregnancies!
Wow! You guys are amazing! Really what an innovative way to get your name out there. I have a few babies and one on the way. I really love your shop. People around me think I’m a bit crazy at times because i am so passionate about natural living…it’s nice to have found your little shop!
I love your logo…he’s adorable. You should have him printed on shirts!
Good luck!!
Andrea
Part-time jobs? Do you mean in VA? Because I don’t live in VA : ( But I could telecommute
[...] because I have been burned by so many “too good to be true” offers lately. But Franklin Goose just posted on their side standing behind their offer ,asking for patience because they are backlogged and even looking to [...]
I’m SO happy this has turned out to be such a positive thing!! Way to go, and way to stand behind your site and promo. I wish you all the best.
I wish I could work for you.
I don’t live in VA though.
I could do over the internet if that is something you need.
I am a SAHM and would love a part time job.
would you be willing to tell me where the credits will show up when they are credited? i realize it will take time, but i am not sure where to check to see if they have been posted. no rush, just wondering. thank you again for a great promo!
I am so extremely impressed with your company! I had never heard of Franklin Goose before your promotion, but I will be shopping here from now on and sharing your site with all my friends as well. Thank you for standing behind your offer and I wish your company the best in the future.
the credits will show up in a box in the bottom right corner of your account page, i believe through a link.(so there will be 6 boxes not 5)hope this helps.
Like many other mamas I just wanted to say Thanks for standing behind this as you deal with a huge response. Your company seems great and I look forward to passing on the word about what you are doing to many other families and friends. I’ll e-mail you about what work you are looking for as well. If I can be of help, I’d love to!
Thanks,
Heather
thank you guys! i just saw i was credited for my first 3 reviews. i am excited! thanks fg!
I just want to compliment your company on a great promotion handled in an amazing way.
You guys are starting to top the google.com searches for products you carry on your site! What a wonderful way to advertise!
I already know what I want to order so many beautiful products I am going to be in so much trouble with my husband because I love to shop for my girls.
Thanks for letting us in on your great products.
I have bought several of your items for my friends and they have been checking out your site hand have been very inmpressed. Thanks for all that you guys have done!
I am SO impressed that you guys are standing behind your offer. I thought for sure you would have retracted it by now (and honestly who could blame you), but I really respect the fact that you haven’t. I probably never would have found your website otherwise, but now you will be my go-to website for my cloth diapering needs. I will definitely be ordering from you in the future…after the hysteria has calmed down, of course
Hello! You say you are hiring, but will you accept volunteering? Anything I can do, such as read/edit reviews?(for misspellings, grammar etc.) I’m happy to help!
I want to thank you for standing behind your offer even though the numbers are through the roof! Even though I already own a number of the products I will be ordering from this site from now on because of this promotion! I have also blogged about you at http://www.coupontree.blogspot.com and told my readers to “bank” their credits! Thanks again!
wow. this is terrific and i don’t think i’ve yet expressed my gratitude! i had emailed about the part-time job but had only seen the call on facebook – i hadn’t read the blog yet, so i didn’t list my strengths or go in to detail about my product knowledge. it is pretty expansive, though, and i’d love to help out whereever and whenever necessary. i’d be willing to help weed out some of the phony reviews but i might be a harsher critic than others
I tell you what- you guys wanted your site to get noticed and it sure has! I had heard of your site before, but never really checked it out. I love what you offer and the prices and shipping are very reasonable. I have told several of my mommy friends about you. I think sometimes the word organic has a bad connotation, but your site makes people realize the vast quantity of items available and that they don’t necessarily cost more either! You’re a favorite now!
Love your site! I emailed regarding the part time job post, but I also just saw it on facebook, so I did not go into great detail regarding my strengths, etc. I have a flexible schedule, extensive knowledge in cloth diapering, a positive attitude, and excellent writing skills. I would be happy to assist you in whatever you need done! Thanks for all your hard work! Your dedication to provide earth friendly, non-toxic products is such a blessing!
I’m a little upset. My kids own many many of your products, toys and clothing! My mother loves your products (as do I and my kids) and she spoils my kids with them. I reviewed most of your products that I have gotten from her and all but 2 of the reviews were denied!!! What?!?! I didn’t make up mumbo jumbo, my reviews are legit, yet they were denied, that is messed up when I see reviews that should clearly have been denied make it through..
Extremely disappointed here..
Electra Quinn.
Electra, I too am very disappointed that many of my reviews that were denied (especially since others that were approved are simply aweful – since when should a review get approved if the person said that it looks cool and they can’t wait to try it?) I am thankful that we were given this opportunity – however, it was well announced up front that FG was doing this promo in place of an expensive advertising campaign. We were essentially being paid for our time – fair enough. But, when we spent our precious time to review items (and completely follow the terms) – yet, every single one of my most recent reviews were denied! I’m disappointed
Oh good (well…not good) – I am not the only one who is having trouble with denied reviews. I had perfectly fine reviews that I left on products such as the pacifier, a baby gate, and sheets. All of them were denied, denied, denied! When I look at other comments on those same products…most don’t even compare. i have left phone messages and emailed on their site several time…no response. Hopefully this is stimulate someone to contact me I would love to get this resolved fairly and quickly!
How do I know if my reviews were denied. I still do not even see where the credit is. Are reviews still being processed?
After writing the above concern, I was contacted by FG by telephone this am (well, not sure if it maybe was due to the emails or phone messages). I was told that my denied reviews would be looked at again. This was due to a computer problem that automatically denied reviews that had nearly the same title -for example “I loved this” or “great product” – which my argument was to that there are so many ways to title something in one or two words. It didn’t mean that the reviews were the same. I was told that I could expect a fair resolution within 2 weeks time. I was asked to share this as well. Hoping everything is settled fairly soon
Rose, yes, I believe that some reviews are being processed. To check on your review, you have to click on each individual product that you reviewed. Instead of it saying “share your thoughts” – it should say “edit your review”. Once you click on that, one the left hand side, it will say pending, approved, denied. To see if you have rec’d credit, a box will appear under your account page stating what credits you have earned. HTH!
I realize you are crazy busy but I emailed you about the parttime jobs I would be honored to help out in any way I can! I love your products
I agree with CH. Are oyu replying to the part-time job emails?
Thanks so much for the phone call to answer my questions!
“your store credit will last **at least** two years, so take your time using it and wait for the site load to cool down”
I did this and now you will not honor my credit! Very unprofessional.
I placed an order almost 6 months ago and still haven’t received it. Anytime I email them they give me the run around.